Return Policy
At GenieTec, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes a return may be necessary. This Return Policy outlines the guidelines and procedures for returning products purchased from our website, genie-tec.com. By making a purchase from our website, you agree to adhere to the terms and conditions outlined below.
Eligibility for Returns:
- Products eligible for return must be purchased directly from genie-tec.com.
- Products must be returned within 30 days from the date of purchase.
- Products must be in their original condition, unopened, unused, and in their original packaging.
- Customized or personalized products may not be eligible for return unless they are defective or damaged upon arrival.
Returns Process:
- Prior to returning any product, please contact our Customer Support team at [insert contact details] to initiate the return process. Provide them with your order number and a brief explanation for the return.
- Our Customer Support team will provide you with instructions on how to proceed with the return, including the return address and any necessary forms or labels.
- Please securely package the product in its original packaging or a suitable alternative to prevent damage during transit.
- Include a copy of the original order invoice or packing slip in the return package.
- Ship the return package to the provided address using a reputable shipping carrier. We recommend using a trackable shipping method for your protection.
- You will be responsible for all shipping costs associated with the return unless the return is due to our error or a defective product.
Inspection and Refund Process:
- Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
- If the returned product meets the criteria, we will process a refund back to the original payment method used for the purchase.
- Please note that it may take several business days for the refund to be reflected in your account, depending on your payment provider.
Non-Refundable Items:
- Shipping charges, including any fees associated with the original shipment or return shipment, are non-refundable unless the return is due to our error or a defective product.
- Customized or personalized products that are not defective or damaged upon arrival are non-refundable.
Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
- Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our Customer Support team immediately. Provide them with your order number, a description of the issue, and any supporting evidence such as photographs.
- We will work with you to resolve the issue promptly, which may include providing a replacement, issuing a refund, or arranging for a repair, depending on the circumstances.
Please note that this Return Policy is subject to change without prior notice. It is your responsibility to review the policy before making a purchase. For further information or clarification, please contact our Customer Support team.
Last updated: 1 Jul 2023