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Return Policy

At GenieTec, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes a return may be necessary. This Return Policy outlines the guidelines and procedures for returning products purchased from our website, genie-tec.com. By making a purchase from our website, you agree to adhere to the terms and conditions outlined below.

Eligibility for Returns:

  • Products eligible for return must be purchased directly from genie-tec.com.
  • Products must be returned within 30 days from the date of purchase.
  • Products must be in their original condition, unopened, unused, and in their original packaging.
  • Customized or personalized products may not be eligible for return unless they are defective or damaged upon arrival.


Returns Process:

  • Prior to returning any product, please contact our Customer Support team at [insert contact details] to initiate the return process. Provide them with your order number and a brief explanation for the return.
  • Our Customer Support team will provide you with instructions on how to proceed with the return, including the return address and any necessary forms or labels.
  • Please securely package the product in its original packaging or a suitable alternative to prevent damage during transit.
  • Include a copy of the original order invoice or packing slip in the return package.
  • Ship the return package to the provided address using a reputable shipping carrier. We recommend using a trackable shipping method for your protection.
  • You will be responsible for all shipping costs associated with the return unless the return is due to our error or a defective product.


Inspection and Refund Process:

  • Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
  • If the returned product meets the criteria, we will process a refund back to the original payment method used for the purchase.
  • Please note that it may take several business days for the refund to be reflected in your account, depending on your payment provider.


Non-Refundable Items:

  • Shipping charges, including any fees associated with the original shipment or return shipment, are non-refundable unless the return is due to our error or a defective product.
  • Customized or personalized products that are not defective or damaged upon arrival are non-refundable.


Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
  • Damaged or Defective Products:
  • If you receive a damaged or defective product, please contact our Customer Support team immediately. Provide them with your order number, a description of the issue, and any supporting evidence such as photographs.
  • We will work with you to resolve the issue promptly, which may include providing a replacement, issuing a refund, or arranging for a repair, depending on the circumstances.

Please note that this Return Policy is subject to change without prior notice. It is your responsibility to review the policy before making a purchase. For further information or clarification, please contact our Customer Support team.

Last updated: 1 Jul 2023